Frequently Asked Questions
All orders can be placed directly through our website. Simply browse our collections, add your favourite items to cart, and proceed to checkout.
We currently accept bank transfer (BIBD & Baiduri) for online orders.
We deliver to all 4 Districts in Brunei. Delivery is handled via local courier services.
We will try to have your order delivered within 24-48 hours.
Yes, you can choose the pickup option during checkout, and we'll notify you when your order is ready for collection.
Currently, we only offer delivery within Brunei.
If your order hasn't been processed, you can make changes. Email us at info@heritagebakwa.com or message us on WhatsApp at +673 8930308 with your order details. We're here to help.
You can contact our customer support at info@heritagebakwa.com or by clicking here
Altenatively, you can Whatsapp our customer support hotline at +6738930308.
Yes. We provide customised gift boxes, corporate hampers, and wedding or private event doorgifts. Reach out to us via WhatsApp or Instagram for a tailored quotation.
We take quality seriously. If there’s an issue, contact us immediately with photo evidence. We’ll assess the situation and offer a replacement or refund where necessary.
For inquiries about bulk or wholesale pricing for larger orders, please reach out to us at sales@heritagebakwa.com or via WhatsApp at +673 8930308.