Frequently Asked Questions

How can I place an order

Browse Our Products: Start by visiting our website and browsing through our selection products.
Add to Cart: When you find a product you'd like to order, click the "Add to Cart" button. You can continue shopping and add more items to your cart.
Review Your Cart: Once you've added all your desired items, click on the shopping cart icon or "View Cart" to review the items in your cart. Here, you can make any necessary adjustments to quantities or remove items.
Proceed to Checkout: When you're ready to complete your order, click the "Proceed to Checkout" button. You'll be guided through the checkout process.
Provide Shipping Details: Enter the shipping information, including the delivery address and any special instructions. Make sure to double-check the accuracy of the address.
Choose a Payment Method: Select your preferred payment method. We currently offer options for payment upon pickup or bank transfer. Follow the prompts to complete your payment securely.
Place Your Order: After verifying all the details of your order, click the "Place Order" button to confirm your purchase.
Confirmation Email: You will receive an email confirmation with the details of your order, including an order number. Keep this email for your records.
Delivery or Pickup: Depending on your choice, your order will be prepared for either delivery to your specified address or for pickup at our designated location. You will receive further communication regarding the estimated delivery time or pickup instructions.

What payment methods do you accept?

Cash on Pickup: Pay in cash when you collect your order.
Baiduri Bank Transfer: Make a secure payment via Baiduri Bank transfer.
BIBD Bank Transfer: Opt for BIBD Bank transfer for another convenient payment method.

Can I make changes to my order after it's been placed?

If your order hasn't been processed, you can make changes. Email us at info@heritagebakwa.com or message us on WhatsApp at +673 8930308 with your order details. We're here to help.

Do you offer international shipping?

Currently, we only offer delivery within Brunei.

What is the estimated delivery time?

We will try to have your order delivered within 24-48 hours.

Can I pick up my order in person?

Yes, you can choose the pickup option during checkout, and we'll notify you when your order is ready for collection.

How can I contact your customer support for assistance?

You can contact our customer support at support@heritagebakwa.com or by clicking here

Do you offer bulk or wholesale pricing for larger orders?

For inquiries about bulk or wholesale pricing for larger orders, please reach out to us at sales@heritagebakwa.com or via WhatsApp at +673 8930308.